The following information describes the types of
electronic funds transfers which
are available to members through Online Banking/Internet
Access and your
rights and responsibilities concerning those transactions,
including your rights
under the Electronic Funds Transfer Act. You may want
to print or save this
document for future reference. Please read this document
carefully. Some of the
information may not pertain to you.
Electronic Funds Transfer:
An Electronic Funds Transfer (EFT) is any transaction
involving funds initiated
through an electronic terminal, telephone line, computer
or magnetic tape
authorizing the credit union to debit or credit your
account.
Types Of Electronic
Fund Transfers Available:
With your Password and access to the World Wide Web
you may make the
following transactions at any time 24 hours per day:
balance inquiries, account
and loan history inquiries, check clearing inquiries,
transfer from one of your
accounts to another one of your accounts (under the
same member number),
loan payments to your loans.
Other available services
through Online Banking include:
The ability to download history files to be used to
import files in Quicken or MS
Money. If available, you may request to be enrolled
in Online Bill Pay Service.
Limits on Withdrawals
or Transfers:
Limitations on the frequency and dollar amounts of
transactions made to and
from your account(s) are:
Withdrawals and transfers from an account are limited
to the available funds in
the account.
Regulation D, at the discretion of the credit union,
requires that no more than six
(6) preauthorized automatic, audio response, telephone,
or internet transfers may
be made from your savings accounts during any one
month. No more than three
of these may be made by check, check card, computer,
or similar order to a third
party.
Online Banking does not permit withdrawals or transfers
to or from Individual
Retirement Accounts, Certificate Accounts, or Escrow
accounts.
Mortgage loan payments must be equal to or greater
than the scheduled
payment amount.
Consumer Liability For
Unauthorized Transfers:
CONTACT US AT ONCE if you believe your access device
(password) has been
lost or stolen. Telephoning is the best way to control
your loss. Notice of
unauthorized use must be confirmed in writing. You
could lose all the money in
your account. If you tell us within two (2) business
days, you can lose no more
than $50 if someone used your access device without
your permission. If you do
NOT tell us within two (2) business days after you
learn of the loss or theft of
your access device, and we can prove we could have
stopped someone from
using your access device without your permission if
you had told us, you could
lose as much as $500.
Also, if your statement shows transfers that you did
not make, tell us at once. If
you do not tell us within 60 days after the statement
was mailed to you, you may
not get back any money you lost after the 60 days
if we can prove that we could
have stopped someone from taking the money if you
had told us in time. If a
good reason kept you from telling us, we may extend
the time periods.
TELEPHONE NUMBER AND ADDRESS TO BE NOTIFIED IN THE
EVENT OF
A LOSS OR AN UNAUTHORIZED TRANSFER, ERRORS OR QUESTIONS
ABOUT YOUR EFT TRANSACTIONS:
3251 Broadway
Cheektowaga, NY 14227
Phone: (716) 686-3497
We must hear from you no later than sixty (60) days
after we sent you the FIRST
statement on which the problem or error appeared.
You must provide us with the
following:
a) Your name and account number;
b) Description of the error you are unsure about,
and why you believe it is an
error or why you need more information;
c) The dollar amount of the suspected error.
If you tell us verbally, we will require that you
send us your complaint in writing
within ten (10) business days or we may not credit
your account. We will tell you
the results of our investigation within ten (10) business
days after we hear from
you and will correct any error promptly. If we need
more time, however, we may
take up to forty-five (45) days to investigate your
complaint or question. If we
decide to do this, we will credit your account within
ten (10) business days for the
amount you think is in error, so that you will have
the use of the money during the
time it takes us to complete the investigation. If
the alleged error pertains to a
point of sale or a transaction initiated outside of
the United States or Puerto Rico,
the forty-five (45) calendar days become 90 calendar
days. If the alleged error
occurs within the first 30 days of the opening and
depositing to a new account
the 10 business days become 20 and the 45 calendar
days become 90.
If we decide there was no error, we will send you
a written explanation within 3
business days after we finish our investigation. You
may ask for copies of the
documents that we used in the investigation.
Business Days:
Our business days are Monday-Friday. Holidays are
not
included. If the end of a calendar month falls on
a Saturday or Sunday, the Credit
Union will "close its books" for that MONTH
after the last business day but before
the actual last day of the MONTH. Deposits, withdrawals
or transfers made using
your ATM card, Etc. Check Card, Online Banking, or
Audio Response after the
books are closed will be treated for dividend calculation
purposes as if they
occurred the first day of the next month and will
be reported on the statement
applicable to the next month; but they will be shown
on that statement as having
occurred on the actual calendar day you made the transaction.
Cash advances
made under your Credit Union issued Credit Card Retail
Installment Credit
Agreement, by the Audio Response, ATM card, Etc. Debit
Card, and loan
payments made by using your ATM card, Etc. Debit Card,
Online Banking, or
Audio Response after the books are closed will be
treated for interest calculation
and transaction reporting purposes as if they occurred
on the actual calendar day
you received the advance or made the loan payment;
but they will appear on the
statement applicable the next month.
Charges:
There are no monthly charges to maintain your Online
Banking Access with an
Town of Cheektowaga FCU checking account. There
may be a monthly service fee for using our optional
Bill Pay service, if available.
If you elect to enroll in Bill Pay, these fees will
appear on your monthly statement;
see separate fee schedule. *
Preauthorized Payments:
The Credit Union will charge your account if it must
dishonor a preauthorized
transfer from your account due to insufficient funds
or if a stop payment order is
received. See fee schedule. *
Disclosure Of Account
Information To Third Parties:
Information about your account is confidential. We
will not disclose such
information to third parties except where necessary
to complete a transfer, to
report or confirm the condition of your account for
a credit bureau, or in order to
comply with a government agency, or court order or
if you give us your written
permission.